CarPass is a feature of the Changi app that allows Changi Rewards members to (i) redeem complimentary parking from parking promotions seamlessly when they shop at participating retail and F&B outlets in Changi Airport and Jewel Changi Airport; or (ii) purchase discounted parking for their stay at Changi Airport. It replaces the redemption of physical parking coupons over the counter.
With CarPass, you no longer have to redeem a physical parking coupon.
In addition, you do not need to remove your cash card at the car park exit gantry to enjoy the
parking rewards. Instead, once the parking reward is redeemed (or activated) via CarPass, you
can simply drive up to the car park exit gantry and the relevant parking reward would be
automatically deducted based on your IU number and Changi Rewards membership.
You will need to have the Changi app installed in your device and be a Changi Rewards member to redeem parking rewards via CarPass. Steps required to redeem your parking rewards are as follows:
For Changi Rewards 2 hours free parking to be automatically credited upon making qualifying spend (eg S$60 min spend at T1-T4 Public Areas)
For other Parking Promotions on CarPass
You can use CarPass to redeem parking eCoupons whenever there is/are ongoing parking promotion(s) at Changi Airport or Jewel. Do note that terms and conditions will apply for the parking promotions.
You can call our hotline at 6595 6868 [24 hours daily] to speak with our Customer Service Representatives or write to us at enquiry@changiairport.com
Changi Rewards parking rebate is an ongoing privilege under the Changi Rewards programme and can be redeemed via the Changi App and at rewards.changiairport.com
It is stackable with the parking rewards available on CarPass.
There is no need for you to redeem your complimentary daily parking through CarPass if you are a Gold or Platinum member as it is automatically accorded to you under the Vehicle IU number in your member profile as you exit the car park.
Yes, parking rewards redeemed for having met the spend criteria, are stackable with the parking benefits as a Gold or Platinum member.
Yes, before redeeming your parking rewards on CarPass, you will be prompted to update your IU number on CarPass and the parking reward(s) will be accorded to that car.
You may also update your IU number under the Changi Rewards member profile page on Changi App.
For first-time registration or update of IU number on CarPass, the updated details will be reflected immediately in your Changi Rewards account. For Gold or Platinum members, your parking benefits will only be updated the following day.
You can update your IU number on your Changi Rewards member profile via the Changi App, or through CarPass.
Please note that each IU number may only be able to be registered under a single Changi Rewards profile, at any point in time. If your IU number has already been registered under another member’s Changi Rewards profile (e.g. family member, car-sharing, second-hand car etc), you will not be able to register the same IU number under your profile. Kindly write to us at enquiry@changiairport.com or visit our Changi Rewards customer service counter at Terminal 3 Basement 2 (10am -10pm), and furnish us with the necessary documentary proof showing the car ownership details, so that we are able to remove the IU number from the other member’s Changi Rewards profile.
You will be able to redeem your parking rewards after the IU number has been successfully registered under your profile.
For a seamless experience, you will only be able to redeem your parking rewards using CarPass.
Physical parking coupons are only available for redemption by Malaysia-registered car owners without an IU installed in said vehicle (only for eligible customers with qualifying receipts) and where no IU has been registered under the member’s Changi Rewards profile (both criteria must be fulfilled).
With the introduction of CarPass, your parking charges will be offset based on the following sequence:
*Please refer to the terms and conditions for the respective parking privileges.
Please make payment for your outstanding parking charges first and you may call our hotline at 6595 6868 [24 hours daily] to speak with our Customer Service Representatives or write to us at enquiry@changiairport.com for further assistance on the issue encountered.