TERMS & CONDITIONS
FREE SINGAPORE TOUR RESERVATION ON PLAYPASS
1.
The “Free Singapore Tour” is a complimentary
guided tour for eligible transit passengers of Changi Airport. It has two (2)
types of itinerary options:
a)
Bus
Tour(s): Tour around downtown Singapore and which may include
short
photo
stops at some Singapore attractions.
b)
Walking
Tour(s): Tour around Jewel Changi Airport, as well as entry
and participation at the attractions (where available) located on L5 of Jewel
Changi Airport.
(each a “Tour” and collectively referred to as the “Tours”).
2.
In these Terms, “Organisers”
shall refer to the following:
a)
Changi Airport Group (S) Pte
Ltd;
b)
Singapore Airlines Limited;
c)
Singapore Tourism Board; and
d)
Jewel Changi Airport Trustee
Pte Ltd.
(each an “Organiser”
and collectively the “Organisers”).
3.
In these Terms and Conditions, “Participant” shall refer to an eligible transit passenger (defined
under Clause 7 below) who has the intention to join the Tours or has registered
successfully to do so. It shall also refer to any other participants that are
successfully registered under the same booking.
4.
By
participating in and/or making a booking for the Tours, the Participant agrees
to be bound by these Terms and Conditions (“Terms and Conditions”)
and the Organiser’s respective Privacy Policy (CAG’s
Privacy Policy is made available at
https://www.changiairport.com/en/privacy-policy.html), which together
constitute a binding agreement between the Participant and the Organisers, governing their participation in the Tours. In
the event the Participant is registering on behalf of other participants
(including minors), they warrant and represent they have the authority to do so
and have communicated all Terms and Conditions to these individuals prior to
registration.
5.
In these Terms and Conditions, references to ‘we’,
‘us’ and ‘our’ mean the Organisers, their respective subsidiaries
and affiliates, as well as their directors, officers, agents and employees or
independent contractors as the context requires.
Reservation
Regulations
6.
PlayPass (“PlayPass”) is the dedicated system for Participants
to make and edit their Tour reservations up to three (3) months ahead of the
intended Tour date.
7.
In order for a
Participant to be eligible for the Tour, they will need to meet the following
requirements:
a) Transit in Singapore with
a transit duration of between 5.5 hours to 24 hours; and
b) Possess all requisite
immigration documentation including visas for entrance into
Singapore and onto their connecting destination.
8.
The
Participant should provide their true, correct, and complete set of personal
and flight details when registering for the Tour. If there are discrepancies
with the Participant’s submitted details and the documentation provided upon
physical verification at the Tour service counter, the Participant will be
denied participation in the Tour.
9.
Any changes/cancellations will only be available
through PlayPass and which
must be done up to two (2) hours prior to the Tour start time. The Organisers
are not obliged to accommodate a Participant if they are unable to participate
in the Tour due to flight delays or cancellations. The Organisers reserve the
right to deny participation in the Tour and are not obliged to give any reason
for its determination.
10.
It is highly recommended that a registered Participant
cancels their tour reservation if their plans change, failing which, a
registered Participant’s reserved slot will be allocated to a waitlist of other
eligible passengers if they do not report to the Tour service counters at
least 75 minutes prior to the allocated start time of the Tour (“Stipulated
Time”).
11.
If the Participant(s):
(a) fail
to arrive by the Stipulated Time or start time, at the Tour service counters;
and/or
(b) fail to comply with the
requirements set out in these Terms and Conditions; and/or
(c) fail to adhere to any
requirements set by the Organisers;
the Organisers reserve the right to forfeit the Participant’s
booking and prohibit any rebooking of the Tour and are not obliged to provide
any reason for its determination nor will entertain correspondence on the
subject from any parties.
Tour Regulations
12.
There are up to seven (7) Bus Tours and two (2)
Walking Tours daily, a total of (9) daily tour frequencies (“Frequency of
Tours”). The Organisers may at any time and in their sole and absolute
discretion amend the Frequency of Tours. A Participant’s eligibility criteria
and the tour schedule are published on Tour’s official webpage: www.changiairport.com/fst. The
Organisers reserve the right to amend all related Tour Regulations without
prior written notice. All tours can be reserved through PlayPass
or by making a booking at the Tour’s dedicated counters (which will be subject
to Tour availability).
13.
By participating in the Tours, the Participant agrees
to abide by the instructions given by the staff leading the Tour, and the
tourist guide(s) and bus driver (applicable for Bus Tours) at
all times during the Tour. Please read through the Frequently Asked
Questions (FAQs) published on the Tour’s official webpage thoroughly before
signing up for the Tour.
14.
The Participant declares (including on behalf of other
registered Participants) that they are in good physical health and do not have
any pre-existing conditions (e.g. heart, neck, leg or
back problems) that may be detrimental to their well-being by participating in
the Tours, nor are they or will be under the influence of any alcohol or
medication that may influence their ability to move or be mobile. The
Participant agrees that certain Tours have accessibility/mobility requirements,
and in the event the Participant is unable to meet these requirements, the
Organisers may decline their participation in the Tours due to safety reasons.
Participants also acknowledge that applicable Tours have a food tasting
component which is not suitable for Participants with food allergies, and participating
in Tours will be at their own risk,
15.
The Organisers reserve the right to reschedule or
cancel the Tours in their sole and absolute discretion without providing prior
notice to the Participants.
16.
Where it is concerned, issues and decisions related to
the Singapore immigration are in the sole and absolute discretion and purview
of the Singapore Immigration and Checkpoints Authority (ICA). The Organisers
have no influence over those matters.
General
17.
Participation in the Tours requires the processing of
each Participant’s personal data, including but not limited to full name, date
of birth, nationality, personal mobile number, email address and flight details
for the purposes of conducting
the Tours, and for improving the services and experiences provided to
the Participant. Where applicable, by participating in the Tour, each
Participant consents to the Organisers’ collection, use, disclosure, storage
and other processing of any personal data provided in accordance with all
applicable privacy laws and each Organisers respective Privacy Policy.
18.
By submitting the required details, the Participant(s)
declares that all information submitted is complete and accurate as per the
records on their identification document(s). Where the Participant is
disclosing the data on behalf of another, that he or she has the authority and
requisite consent to disclose to the Organisers including the personal data
which is provided to the Organisers pursuant to these Terms and Conditions. The
Organisers reserve the right to reject bookings for the Tour that are
incomplete, inaccurate or for any other reason(s) which the Organisers are not at
liberty to disclose.
19.
Without prejudice to the generality of Clause 21
below, the Organisers shall not be liable for any of the Participants losses or
expenses due to the failure to comply with these Terms and Conditions.
20.
The Organisers reserve the right to refuse or
terminate the participation of any Participant in the Tour for any reason
whatsoever, including but not limited to unsafe or unruly behaviour that may
result in harm or damage to the other Participants or any other persons and/or
property.
21.
To the fullest extent permitted by law: (i) the Organisers, its subsidiaries and affiliates, as well
as their directors, officers, agents and employees shall not be responsible for
any damage or personal injury to the Participants in this Tour, and/or loss or
damage to any property sustained as a result of their participation in the
Tour, including without limitation all direct loss, indirect or consequential
loss, cost and expense, or loss of profits; and (ii) by participating in and
allowing their child/ward to participate in this Tour, you agree to indemnify
the Organisers, its subsidiaries and affiliates, as well as their directors,
officers, agents and employees against all claims, losses, damages, costs or
expenses which may be made against or suffered by the Organisers, its
subsidiaries and affiliates, as well as their directors, officers, agents and
employees, in respect of any injury (including fatal injury), loss or damage to
property arising out of or in connection with any Participant’s participation
in the Tour.
22.
By participating in the Tours, the Participants
hereby grant the Organisers the irrevocable right
and permission to photograph and/or record them (or any
minors under their care) in connection with the Tour and to use the
photograph and/or recording for promotional purposes. The
Participant waives any right to inspect or approve the
use of the photograph and/or recording and acknowledge and agree
that the rights granted to the Organisers are without any
compensation of any kind.
23.
The Organiser’s decision on all matters relating to
the Tour is final, conclusive and binding.
24.
The Organisers reserves the right to vary these Terms
and Conditions herein at any time at its absolute discretion without notice to the
Participant and the Participant agrees to be bound by such amended Terms and Conditions.
25.
These Terms and Conditions are governed by the laws of
the Republic of Singapore. The Participant hereby agrees to submit to the
non-exclusive jurisdiction of the Singapore courts for any dispute arising out
of or in connection with these Terms and Conditions or the Participant’s or their
child’s/ward’s participation in the Tour.
26.
The Participant(s) shall at all times observe, comply
and act in accordance with all applicable laws.